Services & Support
Rithum Automation provides comprehensive service and support for liquid handling and laboratory automation systems, including Tecan, Hamilton, and PerkinElmer platforms. With more than 40 years of combined experience, we help laboratories maximize uptime, maintain precision, and implement custom automation solutions for life science research, assay development, and high-throughput workflows.
Nationwide On-Site Service
Our experienced field service engineers provide on-site installation, maintenance, and repair across the contiguous United States, including:
- Installation & Setup – Safety training, system setup, and warranty coverage
- Preventative Maintenance – Manufacturer-recommended annual or semi-annual PM programs
- On-Site Service Contracts – Flexible plans to ensure continuous lab operations
- Depot Service – 30-day turnaround for microplate instruments
Remote HelpDesk Support
Rithum provides remote technical support via phone, video, or email for fast troubleshooting, including:
- Instrument diagnostics and issue resolution
- Visual guidance via integrated video support systems
- Support for both Rithum-supplied and contracted instruments
- 24/7 HelpDesk access with initial response within 24–48 hours (excluding federal holidays)
Assay Implementation & Operator Training
We offer operator training and assay implementation for all system installations or as a standalone service:
- Training on liquid handling robots and automated workflows
- Assay implementation experience for: ELISA, RIA, FIA, DNA & protein extraction, PCR prep, next-generation sequencing, bioluminescence assays, nucleic acid purification, sample management, and more
- Support for clinical, research, diagnostics, biotech, agricultural, forensic, food, and genomic applications
Custom Programming & Scripting
Rithum provides custom programming solutions for automation platforms, including Tecan Gemini®, Evoware®, FACTS, Logic, Encore® MagDeck®, Composer®, Conductor®, and CursorSens systems. Services include:
- Robotic scripting for liquid handling workflows
- Custom software engineering in Visual Basic, C, C++, and C#
- LIMS and driver interfaces
- Network integration
Custom System Design & Engineering
We can design and build custom laboratory automation systems to meet your specific workflow requirements:
- Robotic hardware prototyping and design
- Plate handling and management solutions
- CNC and 3D-printed components
- CAD-based deckware, racks, and custom plastic or aluminum components
- Full integration of automation, software, and instrumentation
Parts & Consumables
We maintain extensive inventories of parts, consumables, deckware, and PM kits at our East and West Coast warehouses, ensuring rapid repair and minimizing downtime.
Why Choose Rithum Service?
- Proven Expertise – 40+ years supporting Tecan, Hamilton, and PerkinElmer systems
- Flexible Service Options – On-site, depot, remote support, and service contracts
- Custom Solutions – Tailored systems, programming, and automation workflows
- Fast Response & Reliability – Quick access to parts and a 30-day depot turnaround
Get Started
Ensure your liquid handling systems operate at peak performance. Contact Rithum today to schedule service, request a quote, or speak with a technical specialist.